FAQ

Your go-to resource for questions about Villa Roma. If you do not find your answer here feel free to Contact Us.

Our address is 356 Villa Roma Rd Callicoon, NY 12723

  • Both packages include the following:
    • Lodging
    • Activities with Social Staff
    • Nightly Entertainment
    • Indoor & Outdoor Pools (Outdoor pools are seasonal)
    • Indoor Game Room
    • Fitness Center
    • Bounce Houses
  • The All-Inclusive Fun Stay (Resorts Package with Meals) in addition to the above includes:
We do have a site map of the resort available at the front desk. Please reach out to [email protected] to receive a copy via email.
There is a Charge Point station located outside of the Fitness center. The vehicle owner must have a Charge Point card in order to use it OR they can go to Chargepoint.com to get access.

We have different specials and theme weekends throughout the year. Please visit the Events Calendar tab for more information.

  • Hotel check-in time is 4pm and checkout time is 12pm
  • Timeshare check-in time is 4pm and checkout time is 10am
We accept cash, checks, money orders, Visa, Discover, MasterCard, and American Express.
You are required to have a credit card and photo ID at check-in.
Our resort is a family-friendly, therefore, we have dress and conduct policies that we enforce for the safety and comfort of our guests. Disrespectful conduct or behavior, such as vulgarity, intoxication, theft, excessive rowdiness, excessive noise and all other actions that negatively impact our guests and staff will not be permitted. We reserve the right of expulsion from the resort without refund for anyone who does not comply with these policies.
We do not allow pets at the resort.
Smoking is not permitted in any guest rooms/public buildings at the resort.
Dress for meals is casual. For dinners, men are requested to wear collared shirts. No hats, please.
We offer complimentary WiFi throughout the resort.
We offer many different activities and amenities at the resort that vary throughout the year. See your activities tab for more information https://villaroma.com/in-resort-activities/
Each day our social director Doc Holiday will provide our guests with an itinerary full of family friendly activities such as bocce tournaments, trivia games, movie showings, bingo, and much more! Most activities are complimentary but a few do have nominal fees.

We have the Main Dining Room, Roman Garden Café, Eleanor’s Italian Kitchen & Deli, Ice Cream/Cappuccino Bar, Outdoor Pool Grill & Raw Bar, and Beechwoods Grill

  • Some Restaurants are Open Seasonally.
Guests are invited to purchase meals for their local family and friends at any resort restaurant.
Cakes can be purchased through our Main Dining Room for special occasions. A minimum of 24-hour notice is required.
We can readily accommodate the following special diets/food allergies: Salt Free, Gluten Free, Vegetarian, Vegan, & Allergies to certain foods such as nuts, garlic, dairy products etc. Other special diets can be accommodated with at least 3-day notice.
Yes, our dining outlets are open to in house guests and the public.
We have an outdoor fire pit across from the main hotel where we hold weekly bonfire’s when weather permits. In addition, there will be two additional on fire pit on the front lawn. Fire Pits are maintained by resort staff only.
We do sell day passes to use certain amenities at the resort. These are of course subject to availability and we advise guests to call ahead to check on prices and availability. Day passes are not offered during the busy summer season.
We do not offer transportation off site to or from the resort. In the past, seasonally Coach USA/Shortline bus service offered transportation to the resort.
In the past, seasonally Coach USA/Shortline bus service offered transportation to Bethel Woods and Resorts World Catskills. At times, the resort will offer trips to some local attractions for a fee and with participation minimums.
We have a 5000 sq ft fitness center on the property with cardio equipment, weight stations and free weights.

We have an ATM located in the main lobby which is accessible 24 hours a day.

Our facility is wheelchair accessible.
We have a few wheelchairs at the resort if our guests need them.
Use of such equipment is strictly forbidden. Villa Roma does not provide such equipment. Guests ride at their own risk.
We have different specials and theme weekends throughout the year. Please visit the Events Calendar tab for more information

You may bring your own alcohol for consumption in your private guest room. NYS Law prohibits outside alcoholic beverages to be brought into the premises including but not limited to our: our dining rooms and restaurants; bars, lounges and night club; pool area and other areas

We have bellmen available on property to assist with guest luggage.

We offer assistance with reserving a babysitter through our guest services desk. This service not guaranteed and is based on availability of the babysitters. Babysitter are not employees of the resort.
Yes, our spa services are reserved and purchase through the Timeshare Sales Office Ext 7536
Yes, we have newspaper’s available for purchase at our guest services desk.
Yes, we have a hiking trail on property as well as information about hiking trails in the local area as well.
Unfortunately, we do not allow Barbequing on property but there is a nea by park that has BBQs.

 

Reservations/Events

Our hotel cancellation policy unless otherwise contracted with group sale is one week prior to the date of arrival for a full refund.
At the time of reserving your stay, we require a deposit in the amount of a one-night stay.
Reservations can be modified up to the date of arrival without penalty.
A credit card is required when making a reservation. We accept Visa, MasterCard, Discover, and American Express in order to confirm a reservation.
Guests may request an early check-in at the time of reserving, but we do not guarantee early check-ins. You may check in early to use the facilities, but your room is not guaranteed until 4pm.
Reservations can be made through our website villaroma.com or via telephone by calling 1-800-727-8455
Guests must be at least 21 years of age to reserve their own room at the resort.
We have traditional rooms, one bedroom suites and efficiencies, and two bedroom suites and efficiencies. Please see accommodations tab for further information https://villaroma.com/accommodations/

The hotel efficiency suites, both one and two bedroom, include, rang top, full size refrigerator, microwave oven, dishwasher plus limited cooking and dining utensils.

Yes, we provide dish soap and dish washer tabs in the efficiency suites.
  • We do offer cots and cribs in our hotel rooms at no additional charge.
  • Due to occupancy limits, Timeshare Units will not be supplied with cots.
  • We offer coffee pots in all of our rooms and mini fridges in our regular suites and full-size refrigerators in our efficiency suites.
  • Mini fridges are available in our traditional rooms upon request.
All of our accommodations have irons, ironing boards, and blow dryers.
A minimal gratuity will be added to your bill and are distributed to the resort dining room, housekeeping and service staffs.
A Resort fee of $15.00 per room per night is included in our room rates which includes, but is not limited to; basic wifi, unlimited local calls & 800 access, in-room coffee maker & coffee, and the fitness center & certain resort activities. 100% of the fee is used to support these services. No portion of the resort fee constitutes a gratuity.
Our traditional rooms hold up 5 guests, and our suites & efficiency’s hold up to 6 guests.
Yes, we have the ability to host events, parties, and weddings at the resort.
Yes, we have group rates available when reserving 10 rooms or more.
Birthday Parties at the indoor pool and at the bounce house facility are allocated to a 2-hour block but can be extended for an additional fee with at least 5-day notice prior to the birthday party.
We do our best to accommodate all special requests please contact our catering office for more information.
We recommend booking at least 2 months prior to your preferred date. Bookings for Villa Roma Resort are subject to availability and weather conditions and should be booked as early as possible to avoid disappointment.
Kids’ food and birthday cake is included in our party packages and you can pre-order an adult menu as well. Outside food, including birthday cake, and drinks are not permitted.
Our catering manager would be happy to assist you with all menu customizations and questions.
Our address is 356 Villa Roma Rd Callicoon, NY 12723

  • We have complimentary parking available at the resort for all guests.

 

Activities

Each day our social director will provide our guests with an Itinerary of different activities available to our guests such as bocce tournaments, shuffleboard tournaments, trivia games, bingo and more.
Towels are provided at both the indoor and outdoor pool areas.
The times do vary throughout the year, but the typical operation hours are 10am to 8pm

Children are not allowed in the Hot Tub.

We request no food or beverages be brought into the indoor pool area. Food & Beverages are available at the outdoor pool area but should be kept out of the pool itself and no glass containers are permitted in this area.

Activity bracelets are included with our resort package with meals stays and give our guests full access to use our go carts, bumper boats, zip line, bowling alley, indoor rock climbing wall, snow tubing, and ski lift tickets.

  • Keep in mind that these facilities are seasonal/weather dependent.
We are pleased to offer many family friendly activities at the resort. Please see our activities tab for more information https://villaroma.com/in-resort-activities/
Our zip line requirements are a minimum weight of 60 pounds and a maximum weight of 220 pounds.
We have a catch & release fishing pond at the resort, and we have fishing poles available to be rented and bait can be purchased.
Each evening at the resort we will provide some form of entertainment such as movie nights, game show nights, DJ’s or live performances from comedians and singers.

 

Villa Roma Golf Course

Yardage is 4,797 to 6,534.
  • Black Tee 72.2/126
  • Blue Tee 70.3/121
  • White Tee Men 66.1/114
  • White Tee Women 69.8/121
  • Red Tee 66.3/110
No, guests are not permitted to bring coolers out on the course. Coolers with beverages are available for purchase at the Pro Shop.
Yes, beverages can be purchased at the Grillroom. The course beverage carts hours vary.
Pace of play is 4Hrs and 20 minutes.
Yes, please contact PGA Pro Matt Kleiner at (845) 887-4881 x 7200

 

COVID-19

Yes, we require that all guests and staff to wear a mask/face covering in public areas both indoors and outdoors.
Your temperature is not required but a health questionnaire upon arrival must be completed. If you are not feeling well, please reschedule for another time.
Masks are required entering the restaurants. Once seated you may remove your mask. If you leave your table a mask must be worn.

Masks are required at all times with the exception of when you are in the pool.

You may bring your own mask, but the resort has them available as well if needed.
The resort has hand sanitizer stations in all public areas.
The resort does ask that all guests wear their masks in all public areas both indoors and outdoors.
Please watch our video with to see our cleaning procedures.  https://www.youtube.com/watch?v=e9nAvelWPOc
We are offering daily housekeeping service. The housekeeping staff will not enter if there are guests in your room for both your protection and the protection of our staff. If you do not want service, you can inform our staff and place a do not service sign on your door handle. Towel exchange service is available.
Our dine-in restaurants are seated at 50% capacity with the tables spread 6 feet apart from one another.

Covid-19 does impact the operation of some areas of the resort. Certain activities may have limited capacity. We are obligated to be compliant with all current and future governmental mandates.