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Where can I find directions to Villa Roma Resort?2021-04-28T06:50:00-04:00

Our address is 356 Villa Roma Rd Callicoon, NY 12723

What is the difference between The All-Inclusive Fun Stay (Resorts Package with Meals) and The Choose Your Own Adventure Stay (Lodging Package)2021-04-28T06:50:52-04:00
  • Both packages include the following:
    • Lodging
    • Activities with Social Staff
    • Nightly Entertainment
    • Indoor & Outdoor Pools (Outdoor pools are seasonal)
    • Indoor Game Room
    • Fitness Center
    • Bounce Houses
  • The All-Inclusive Fun Stay (Resorts Package with Meals) in addition to the above includes:
Is there a resort map?2021-04-28T06:52:12-04:00

We do have a site map of the resort available at the front desk. Please reach out to [email protected] to receive a copy via email.

Are there charging stations for my electric car?2021-04-28T06:52:54-04:00

There is a Charge Point station located outside of the Fitness center. The vehicle owner must have a Charge Point card in order to use it OR they can go to to get access.

What specials are offered at the Villa Roma?2021-04-28T06:55:45-04:00

We have different specials and theme weekends throughout the year. Please visit the Events Calendar tab for more information.

What time/days are check in/out?2021-04-28T06:56:09-04:00
  • Hotel check-in time is 4pm and checkout time is 12pm
  • Timeshare check-in time is 4pm and checkout time is 10am
What kind of payment do you accept?2021-04-28T06:56:54-04:00

We accept cash, checks, money orders, Visa, Discover, MasterCard, and American Express.

What should I bring?2021-04-28T06:59:44-04:00
You are required to have a credit card and photo ID at check-in.

What is your Guest Policy?2021-04-28T07:00:18-04:00

Our resort is a family-friendly, therefore, we have dress and conduct policies that we enforce for the safety and comfort of our guests. Disrespectful conduct or behavior, such as vulgarity, intoxication, theft, excessive rowdiness, excessive noise and all other actions that negatively impact our guests and staff will not be permitted. We reserve the right of expulsion from the resort without refund for anyone who does not comply with these policies.

How can I get contact info?2021-04-28T07:01:15-04:00

Check out our contact us page or give us a call at 1-800-727-8455

What is your pet policy?2023-07-10T08:32:14-04:00

We are honored to host quiet, well-behaved dogs under 60 lbs. It is necessary to include your dog in your reservation at the time of booking. We will not be able to accommodate unregistered dogs. There is a $30 per dog, per night fee.  To assure the comfort of other guests, please supervise your dog at all times – dog must not be left in your room alone. Please keep in mind dogs are not allowed in the pool area or in any of the resort’s restaurants.  For the safety of your dog and our guests, please make sure your pet is leashed whenever you go out of your room and on Villa Roma property. We encourage you to notify the Front Desk when you and your dog plan to be out of the room so that Housekeeping can safely service your room. There is a $250 fee should the room require deep cleaning following the stay of your pet (this also includes additional cleaning as a result of any traces of urine or feces in the room).  Lastly, it is imperative that outdoors you must clean up after your dog poops and then dispose properly of the plastic doggie poop bag.

If your dog disturbs other guests, or if you ignore other pet rules, the Villa Roma may have no choice but to refuse to continue to accommodate your pet. You agree to defend and indemnify the Villa Roma for any injuries, damages, or loss of revenue to the Villa Roma or a third party caused by your pet. This may include discounts that are given to other guests to address complaints regarding your pet. The Villa Roma reserves the right to charge your credit card provided at check-in for cleaning fees, fees commensurate to the cost of any damages, and loss of revenue as a result of discounts that are made to other guests to address complaints regarding your pet.

What is your smoking policy?2021-04-28T07:02:38-04:00

Smoking is not permitted in any guest rooms/public buildings at the resort.

Do you have a dress code?2021-04-28T07:02:58-04:00

Dress for meals is casual. For dinners, men are requested to wear collared shirts. No hats, please.

Do you have internet/Wi-Fi access?2021-04-28T07:03:14-04:00

We offer complimentary WiFi throughout the resort.

What activities and amenities do you offer?2021-04-28T07:04:00-04:00

We offer many different activities and amenities at the resort that vary throughout the year. See your activities tab for more information

Are the social activities complimentary and family friendly?2021-04-28T07:04:25-04:00

Each day our social director Doc Holiday will provide our guests with an itinerary full of family friendly activities such as bocce tournaments, trivia games, movie showings, bingo, and much more! Most activities are complimentary but a few do have nominal fees.

What are the dining options?2021-04-28T07:04:41-04:00

We have the Main Dining Room, Roman Garden Café, Eleanor’s Italian Kitchen & Deli, Ice Cream/Cappuccino Bar, Outdoor Pool Grill & Raw Bar, and Beechwoods Grill

  • Some Restaurants are Open Seasonally.
Can friends or family dine if they are not guests?2021-04-28T07:04:58-04:00

Guests are invited to purchase meals for their local family and friends at any resort restaurant.

Can you provide specialty cakes?2021-04-28T07:05:14-04:00

Cakes can be purchased through our Main Dining Room for special occasions. A minimum of 24-hour notice is required.

Can you accommodate special diets or food allergies?2021-04-28T07:05:33-04:00

We can readily accommodate the following special diets/food allergies: Salt Free, Gluten Free, Vegetarian, Vegan, & Allergies to certain foods such as nuts, garlic, dairy products etc. Other special diets can be accommodated with at least 3-day notice.

Are our dining outlets open to anyone?2021-04-28T07:05:53-04:00

Yes, our dining outlets are open to in house guests and the public.

Do you have outdoor firepits?2021-04-28T07:06:11-04:00

We have an outdoor fire pit across from the main hotel where we hold weekly bonfire’s when weather permits. In addition, there will be two additional on fire pit on the front lawn. Fire Pits are maintained by resort staff only.

Can you buy a day pass to Villa Roma Resort?2021-04-28T07:06:27-04:00

We do sell day passes to use certain amenities at the resort. These are of course subject to availability and we advise guests to call ahead to check on prices and availability. Day passes are not offered during the busy summer season.

Do you offer transportation?2021-04-28T07:06:43-04:00

We do not offer transportation off site to or from the resort. In the past, seasonally Coach USA/Shortline bus service offered transportation to the resort.

Do we offer daytrips off-site to local attractions?2021-04-28T07:07:01-04:00

In the past, seasonally Coach USA/Shortline bus service offered transportation to Bethel Woods and Resorts World Catskills. At times, the resort will offer trips to some local attractions for a fee and with participation minimums.

Is there a fitness center?2021-04-28T07:07:51-04:00

We have a 5000 sq ft fitness center on the property with cardio equipment, weight stations and free weights.

Is there an accessible ATM?2021-04-28T07:08:08-04:00

We have an ATM located in the main lobby which is accessible 24 hours a day.

Do you have a wheelchair accessible facility?2021-04-28T07:08:26-04:00

Our facility is wheelchair accessible.

Are there wheelchairs available?2021-04-28T07:08:43-04:00

We have a few wheelchairs at the resort if our guests need them.

What is the Villa Roma’s policy on segways, skateboards, bikes, etc.?2021-04-28T07:09:16-04:00

Use of such equipment is strictly forbidden. Villa Roma does not provide such equipment. Guests ride at their own risk.

What are your specials or packages?2021-04-28T07:09:32-04:00

We have different specials and theme weekends throughout the year. Please visit the Events Calendar tab for more information

What is the alcohol policy at Villa Roma?2021-04-28T07:09:49-04:00

You may bring your own alcohol for consumption in your private guest room. NYS Law prohibits outside alcoholic beverages to be brought into the premises including but not limited to our: our dining rooms and restaurants; bars, lounges and night club; pool area and other areas

Do you offer luggage assistance?2021-04-28T07:10:05-04:00

We have bellmen available on property to assist with guest luggage.

Do you offer babysitting?2021-04-28T07:10:30-04:00

We offer assistance with reserving a babysitter through our guest services desk. This service not guaranteed and is based on availability of the babysitters. Babysitter are not employees of the resort.

As a guest of Villa Roma, can I use the spa services?2021-04-28T07:10:46-04:00

Yes, our spa services are reserved and purchase through the Timeshare Sales Office Ext 7536

Does Villa Roma have newspaper available daily?2021-04-28T07:11:03-04:00

Yes, we have newspaper’s available for purchase at our guest services desk.

Is there hiking on property?2021-04-28T07:11:21-04:00

Yes, we have a hiking trail on property as well as information about hiking trails in the local area as well.

Can you BBQ at the resort?2021-04-28T07:11:39-04:00

Unfortunately, we do not allow Barbequing on property but there is a nea by park that has BBQs.

What is your cancellation policy?2021-04-28T07:12:19-04:00

Our hotel cancellation policy unless otherwise contracted with group sale is one week prior to the date of arrival for a full refund.

What is your deposit policy?2021-04-28T07:12:39-04:00

At the time of reserving your stay, we require a deposit in the amount of a one-night stay.

Is there a fee if I change my reservation?2021-04-28T07:12:57-04:00

Reservations can be modified up to the date of arrival without penalty.

Do I need a credit card on file when reserving a room?2021-04-28T07:13:16-04:00

A credit card is required when making a reservation. We accept Visa, MasterCard, Discover, and American Express in order to confirm a reservation.

Do you offer early check in?2021-04-28T07:13:34-04:00

Guests may request an early check-in at the time of reserving, but we do not guarantee early check-ins. You may check in early to use the facilities, but your room is not guaranteed until 4pm.

When/how can I make a reservation?2021-04-28T07:14:04-04:00

Reservations can be made through our website or via telephone by calling 1-800-727-8455

Where can I see your room options?2021-04-28T07:14:27-04:00

We have an accommodations tab on our website.

How old do I have to be to reserve room?2021-04-28T07:14:55-04:00

Guests must be at least 21 years of age to reserve their own room at the resort.

What type of rooms are available?2021-04-28T07:15:18-04:00

We have traditional rooms, one bedroom suites and efficiencies, and two bedroom suites and efficiencies. Please see accommodations tab for further information

What is included within the efficiencies?2021-04-28T07:15:58-04:00

The hotel efficiency suites, both one and two bedroom, include, rang top, full size refrigerator, microwave oven, dishwasher plus limited cooking and dining utensils.

Are linens, towels, soap, the rooms?2021-04-28T07:16:27-04:00


Do you have dish soap in the efficiencies?2021-04-28T07:16:52-04:00

Yes, we provide dish soap and dish washer tabs in the efficiency suites.

Do we offer cots or cribs?2021-04-28T07:17:12-04:00
  • We do offer cots and cribs in our hotel rooms at no additional charge.
  • Due to occupancy limits, Timeshare Units will not be supplied with cots.
Do we have coffee pots or refrigerators in the rooms?2021-04-28T07:17:33-04:00
  • We offer coffee pots in all of our rooms and mini fridges in our regular suites and full-size refrigerators in our efficiency suites.
  • Mini fridges are available in our traditional rooms upon request.
Do we have ironing boards and blow dryers in the rooms?2021-04-28T07:17:54-04:00

All of our accommodations have irons, ironing boards, and blow dryers.

What is the gratuity charge?2021-04-28T07:18:14-04:00

A minimal gratuity will be added to your bill and are distributed to the resort dining room, housekeeping and service staffs.

What is the resort fee?2021-04-28T07:18:33-04:00

A Resort fee of $15.00 per room per night is included in our room rates which includes, but is not limited to; basic wifi, unlimited local calls & 800 access, in-room coffee maker & coffee, and the fitness center & certain resort activities. 100% of the fee is used to support these services. No portion of the resort fee constitutes a gratuity.

What is the room occupancy?2021-04-28T07:18:55-04:00

Our traditional rooms hold up 5 guests, and our suites & efficiency’s hold up to 6 guests.

Do you host events?2021-04-28T07:19:16-04:00

Yes, we have the ability to host events, parties, and weddings at the resort.

Do you offer group rates?2021-04-28T07:19:38-04:00

Yes, we have group rates available when reserving 10 rooms or more.

How long is a birthday party?2021-04-28T07:20:02-04:00

Birthday Parties at the indoor pool and at the bounce house facility are allocated to a 2-hour block but can be extended for an additional fee with at least 5-day notice prior to the birthday party.

Do you offer customized party packages?2021-04-28T07:20:25-04:00

We do our best to accommodate all special requests please contact our catering office for more information.

How far ahead should I book my party?2021-04-28T07:20:42-04:00

We recommend booking at least 2 months prior to your preferred date. Bookings for Villa Roma Resort are subject to availability and weather conditions and should be booked as early as possible to avoid disappointment.

Can I bring outside food and beverages to my party?2021-04-28T07:21:01-04:00

Kids’ food and birthday cake is included in our party packages and you can pre-order an adult menu as well. Outside food, including birthday cake, and drinks are not permitted.

Can I customize menu items for my party?2021-04-28T07:21:24-04:00

Our catering manager would be happy to assist you with all menu customizations and questions.

How can I get to the event venue? Is there complimentary parking?2021-04-28T07:21:44-04:00

Our address is 356 Villa Roma Rd Callicoon, NY 12723

  • We have complimentary parking available at the resort for all guests.
What is the Villa Roma activity sheet?2021-04-28T07:51:08-04:00

Each day our social director will provide our guests with an Itinerary of different activities available to our guests such as bocce tournaments, shuffleboard tournaments, trivia games, bingo and more.

Do pools provide towels, or should I bring my own?2021-04-28T07:51:26-04:00

Towels are provided at both the indoor and outdoor pool areas.

What time do the pool/aquatic areas close?2021-04-28T07:51:48-04:00

The times do vary throughout the year, but the typical operation hours are 10am to 8pm

Are children allowed in the hot tub?2021-04-28T07:52:08-04:00

Children are not allowed in the Hot Tub.

The food/beverage policy at the pools?2021-04-28T07:52:31-04:00

We request no food or beverages be brought into the indoor pool area. Food & Beverages are available at the outdoor pool area but should be kept out of the pool itself and no glass containers are permitted in this area.

What are activity bracelets?2021-04-28T07:52:55-04:00

Activity bracelets are included with our resort package with meals stays and give our guests full access to use our go carts, bumper boats, zip line, bowling alley, indoor rock climbing wall, snow tubing, and ski lift tickets.

  • Keep in mind that these facilities are seasonal/weather dependent.
What activities do you offer?2021-12-16T06:49:12-05:00

We are pleased to offer many family friendly activities at the resort. Please see our activities tab for more information

How old do you have to be to zip line?2021-04-28T07:53:44-04:00

Our zip line requirements are a minimum weight of 60 pounds and a maximum weight of 220 pounds.

Is fishing allowed at this resort?2021-04-28T07:54:20-04:00

We have a catch & release fishing pond at the resort, and we have fishing poles available to be rented and bait can be purchased.

What does nightly entertainment mean?2021-04-28T07:54:40-04:00

Each evening at the resort we will provide some form of entertainment such as movie nights, game show nights, DJ’s or live performances from comedians and singers.

What is the yardage of the course?2021-04-28T07:55:40-04:00

Yardage is 4,797 to 6,534.

What are the course and slope ratings?2021-04-28T07:56:01-04:00
  • Black Tee 72.2/126
  • Blue Tee 70.3/121
  • White Tee Men 66.1/114
  • White Tee Women 69.8/121
  • Red Tee 66.3/110
Can I bring a cooler onto the course?2021-04-28T07:56:22-04:00

No, guests are not permitted to bring coolers out on the course. Coolers with beverages are available for purchase at the Pro Shop.

Are beverages provided on the course?2021-04-28T07:56:48-04:00

Yes, beverages can be purchased at the Grillroom. The course beverage carts hours vary.

What is the standard pace of play?2021-04-28T07:57:09-04:00

Pace of play is 4Hrs and 20 minutes.

Do you have a driving range and putting green?2021-04-28T07:57:33-04:00


Do you have a virtual golf simulator?2021-04-28T07:58:00-04:00


Does the Villa Roma Golf Course host outside tournaments?2021-04-28T07:58:20-04:00

Yes, please contact PGA Pro Matt Kleiner at (845) 887-4881 x 7200

What cleaning measures are you putting in place?2022-01-06T17:06:28-05:00

Please watch our video with to see our cleaning procedures.

Do I have to wear a mask?2022-11-21T14:03:08-05:00

Masks are not required at Villa Roma Resort.

Do I need my own hand sanitizer?2021-04-28T08:01:01-04:00

The resort has hand sanitizer stations in all public areas.

Will I receive housekeeping stayover services as a guest?2021-04-28T08:02:12-04:00

We are offering daily housekeeping service. The housekeeping staff will not enter if there are guests in your room for both your protection and the protection of our staff. If you do not want service, you can inform our staff and place a do not service sign on your door handle. Towel exchange service is available.

Can we extend the length of time for a party?2022-01-10T07:07:49-05:00

Yes, you can extend the length of time of a party but we ask for 5 days advanced notice.

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